Monday, 23 April 2012

Sisterlocks: Appointment Etiquette - Part 1

Since training as a Sisterlocks ™ "consultant*" I have noticed that there are many things that I took for granted both as a customer and a service provider (I assumed everybody would know and 'act right') - so I thought it would be good to clarify a few points of etiquette for both prospective clients and the generally curious.

Let's start with Timekeeping.
Source

1. Time Keeping:

I cannot stress how important it is that you be punctual for your appointments - whether it is your initial consultation, your extended locking sessions or your retightenings thereafter. Unlike many mainstream salons, very few consultants operate a 'walk in policy'.  This means that your consultant will have specifically ear marked a particular slice of period of time on and an agreed date to do your hair.

Being late has an impact on your loctician's craftsmanship, scheduling, privacy and courtesy.

Craftsmanship

Interlocking hundreds of locs isn't something you can do while 'Jackie is sitting under the dryer or Tina is having her hair washed. We have to pay close attention

  1. to make sure we don't miss any locs; 
  2. to make sure we maintain the right tension and pattern for your locs and 
  3. to ensure that any issues we may find can be rectified promptly before they become serious or irreversible. 

This does not mean that we cannot or will not talk to you while we do your hair, all I'm saying is that we cannot do more than one of you at the same time so we carve out specific appointment times dedicated to ONLY you.

At the end of the day we are human, if we are rushing or feel rushed we may make mistakes or miss important messages your hair is telling us - to the detriment of the overall condition of your hair.

Each consultant has a different style of working - some may stand for the entire duration of your session, others may have a stool they move around on - either way, retightening and installation sessions can be physically intense.  Being late not only affects the clients who come after you, it affects your consultant who may not be left with enough time to sit down/stretch her legs or back/ flex her wrists; clean her equipment and sterilise her tools or even eat her lunch between clients. This can impact craftmanship (as explained above) and let's not go down the road of healthy & safety and hygiene issues.  

Scheduling

Most consultants -after having established a good maintenance routine with you - will have a good idea of how long your session will take assuming you've not suddenly suffered from serious hair loss or have excessive new growth/tangling due to missed appointments; this may be an average of 2-3 hours. When booking you in some consultants (myself included) will add an extra hour to your slot (just in case extra time is required) - this is the reserve or buffer zone.  Additionally, most consultants will leave a 20-45 min break between clients, depending on the number of clients who need to be seen on that day.

So - if your appointment is scheduled for 08:30 and you arrive at 09:15, you could be heading into the buffer zone if the next client is scheduled for 12:30 especially if your hair happens to take longer on this particular day... in some cases this can result in your hair not being completely retightened since your consultant may decide not to keep the next client waiting and ask you to reschedule or book an additional appointment.

Of course sometimes we can't help being late - traffic jams, sick children, flat tyres, late buses and cancelled trains cannot be helped but please make an effort to be consistently punctual and to give your consultant plenty of notice should an incident occur - this means CALL them (not just send a text or email as they may not get it in time!)


Privacy

In London, many consultants work from their homes which means there is not normally a separate reception area for waiting. Your consultant will (should) have worked hard to build up an amicable rapport with you - your relationship is something to be respected and protected - which means that she will (should) not discuss your business with someone else... and vice versa - so you can imagine it might be a little awkward having to sit and 'not listen' to a conversation or for all of you to sit in awkward silence/making small talk while we wait for the late client's hair to be finished.

For some clients, having their hair done is not just an 'aesthetic need'; it can be the only time some women have to themselves in a busy working week or the only time they get away from the children. Some women look forward to hopping into the chair and unloading. It's not fair to cut this short on account of someone else's tardiness.

None of us like to be kept waiting (at the bank, Doctor's office etc) so please extend this small courtesy to the other clients sharing your consultant by arriving on time so they don't have to wait when THEY arrive on time.

What have your experiences been like with your loctician?
If you've found this post useful - please leave me a comment.
If you want to know more about Sisterlocks or microlocks or you just want to have a chat - you can find me through my business pages below.  xx


Facebook:
Person: www.facebook.com/almondavocado 
Business Page: www.facebook.com/almondandavocado
Twitter: @avocadoholistic


WELCOME TO THE TAPESTRY OF ME....
These are my words and this is my journey, from 'there to hair'!
My life, the lessons learned in and through love and loves ones; and my hair affairs.
Web: http://www.lovelifelocs.com
Twitter: @avocadholistic
Facebook: Facebook.com/almondavocado

Friday, 20 April 2012

Loc Weaves & Wigs Part 2

After I wrote my first post on loc weaves, hair pieces and weaves for lock wearers suffering from hairloss, a fellow blogger (my US-Tobagan friend "TWI (The Woman Inside) from Sexy With Sisterlocks contacted me with details of her loctician Precious. (You can read the original post here:
http://www.lovelifelocs.com/2012/03/loc-weaves-and-loc-wigs.html )

Hairloss is a sensitive issue and it can be quite a traumatic experience for sufferers, especially if large areas of hair (locs) are missing amidst areas where there is quite a bit of coverage. Aside from using the existing hair to try to hide patches - which can often be impossible if the hair loss is at the crown or on your edges - loc wearers have limited styling options other than wearing hats and scarves/headwraps.  Or so we used to think...

Since I began my own journey into the world of hairloss I have discovered a number of female entrepreneurs who are providing this much needed service to locked sisters in the US and UK. (I've even heard of one in Barbados but have yet to track her down...)

On this note - I'd like to introduce Precious Stallworth, proprietor of Naptapestry Hair Studio.

Naptapestry  specializes in Sisterlocks, Brotherlocks, Traditional locs, loc maintenance, loc styling, hair care, and Loc repair.  Precious' trademarked line of prosthetic loc units are known as Creation Integration™ Locs : "a prosthetic loc integration unit designed to create maximum coverage for those with density challenges".

The Creation Integration™ unit is custom designed to meet the individual's need (specific hair loss/ thinning pattern, head size and shape, hair color, and length)".  During your consultation they will discuss your individual needs and work with you to create a plan to maximize both the overall look of your hair and its growth potential."


Precious has kindly shared the following portfolio images with us - please do not copy without her permission. If you'd like to book an appointment please call  310 735 5965

Before...


 After:


Awesome no?



Contact Details for all those featured thus far:


Creation Integration Locs
Ask for: Precious Stallworth
Salon Address: Naptapestry Hair Studio
4321 Leimert Blvd, Suite C
Los Angeles, California 90008
http://www.facebook.com/pages/Naptapestry








Gerrylocs


Ask for: Gerry Mayo
Salon Address: Endless Creations Beauty Salon
7000 Terminal Square, Suite 100A
Upper Darby, PA 19082
http://www.impactfolios.com/gerrymayo/page8951.htm
http://www.impactfolios.com/gerrymayo/index.htm






Loc Units
Ask for: Andrell Cox
Salon Address: Loc Rehab (Studio 130)
"Salon Plaza" Studios (Bldg.#222)
15480 Annapolis Road
Bowie, MD 2071
http://locrehab.com/



WELCOME TO THE TAPESTRY OF ME....
These are my words and this is my journey, from 'there to hair'!
My life, the lessons learned in and through love and loves ones; and my hair affairs.
Web: http://www.lovelifelocs.com
Twitter: @avocadholistic
Facebook: Facebook.com/almondavocado

Thursday, 19 April 2012

Teenage Sisterlocks

I hope you enjoyed your Easter break - I am back in London and back to work as a full time Sisterlock'tician and Complementary Therapist (and MUM).

Here's a copy of a recent post I shared on my business blog. It's short, but I think it's useful.



I just wanted to share this photo of two of my clients.
They both have thick softly curly natural hair and have been locked for 12 and 18 months respectively.
Can you tell which is which?

In case you couldn't guess - the client on the right hand side of the photo has the younger locks. If you look carefully you will see that it is much easier to detect the interlocking pattern (similar to a braid-like pattern) in her locks, whereas the client on the left hand side is tending towards a more uniform appearance.
Both clients are in the 'teenage' stage of locking, with lots of frizz and 'encasement', the hair is beginning to matt and coil around the original interlocking framework indicating that they are well on their way towards sexy slimline Sisterlocks - Yay!
I have been introducing clients to the beauty of Sisterlocks since 2010, if you'd like to know more, please tweet @avocadoholistic or email me at almocado@gmail.com for a consultation (no-obligation I promise!); if you become a fan on facebook you'll find my telephone number.  
Have a great week!
Facebook:
Person: www.facebook.com/almondavocadoBusiness Page: www.facebook.com/almondandavocado
Twitter: @avocadoholistic




WELCOME TO THE TAPESTRY OF ME....
These are my words and this is my journey, from 'there to hair'!
My life, the lessons learned in and through love and loves ones; and my hair affairs.
Web: http://www.lovelifelocs.com
Twitter: @avocadholistic
Facebook: Facebook.com/almondavocado

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